Billing and Payments
How monthly billing works, when payments are due, and what happens if a payment fails.
Overview
TeqMobility uses a monthly billing cycle to simplify payments and reduce disruptions.
This article explains when payments are due, how failed payments are handled, and why saving a payment method is required.
Clear billing rules help prevent service interruptions and reduce payment related issues.
Monthly Billing Cycle
- Billing is processed on a monthly basis.
- Charges reflect platform services and any applicable fees for the prior billing period.
- Statements are generated automatically and applied to the payment method on file.
Payment Due Dates
- Payments are due on the 1st of each month.
- To avoid interruptions, ensure your payment method has sufficient funds available before the due date.
Failed Payment Retries
- If a payment fails, retry attempts may occur through the 15th of the month.
- During this period, access to certain platform features may be limited.
- Continued failure to resolve payment issues may result in further restrictions.
Account Restrictions After Non Payment
- Accounts with unpaid balances may have platform access restricted or blocked.
- A notice of cancellation will be issued if payment is not received.
- After notice is sent, you will have 7 days to submit payment before cancellation is finalized.
Restoring access requires all outstanding balances to be paid in full.
Saving a Payment Method
- Saving a payment method via ACH is required.
- This helps reduce failed payments and prevent service interruptions.
- Keeping payment information current is the account holder’s responsibility.
Best Practices
- Review billing statements each month.
- Ensure ACH details are accurate and funded before the 1st.
- Address failed payment notifications immediately to avoid restrictions.
- Update payment information promptly if bank details change.