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Billing and Payments

How monthly billing works, when payments are due, and what happens if a payment fails.

Monthly Billing Cycle

Billing is processed on a monthly basis.

Payment Due Dates

Payments are due on the 1st of each month.

Failed Payment Retries

If a payment fails, retry attempts may occur through the 14th of the month. Accounts with unpaid balances may have access restricted.

Account Restrictions After Non Payment

Accounts with unpaid balances may have access to platform features restricted or blocked. A notice of cancellation will be provided, allowing 7 days for payment to be received before cancellation is finalized.

Saving a Payment Method

Saving a payment method (ACH or credit card) is required to help prevent service interruptions.

How Can I Update My Payment Information?

You can update your payment method directly from the TeqMobility Dashboard.

Steps to Update Your Payment Method

  1. Log in to your TeqMobility Dashboard
  2. Click your initial in the top-right corner
  3. Select Account
  4. Remove your existing payment method and add a new one

If you encounter any issues or are unable to update your payment method through the dashboard, please contact support@teqmobility.com for assistance.

Can I have a Credit Card on File?

Yes. TeqMobility allows credit card payments to be saved on file for billing purposes.

You can manage your payment method directly from the TeqMobility Dashboard. Keeping a valid payment method on file helps prevent billing interruptions or account restrictions.

Can I Change My Payment Due Date?

No. Changing the payment due date is not currently supported.

Payments are automatically processed on the 1st of each month.