Claims Coordination and Support
How claims are handled, who manages them, and how to request updates.
Overview
All claims are administered by the insurance carrier under the applicable carrier-issued policy.
TeqMobility is not an insurer and does not manage claims decisions, payouts, or timelines.
This article explains how claims are routed and how TeqMobility supports communication without controlling outcomes.
How Claims Are Routed
- All claims are handled and administered by the insurance carrier.
- Claims are routed internally based on carrier processes and policy terms.
- TeqMobility does not open, approve, deny, or settle claims.
If you need help directing a question or update request, TeqMobility can assist with routing.
TeqMobility’s Coordination Role
TeqMobility’s role is limited to coordination.
TeqMobility can:
- Help route claim-related questions to the appropriate carrier contact.
- Assist with communication when updates are requested.
- Support administrative follow-up when appropriate.
TeqMobility does not:
- Make coverage determinations.
- Control claim timelines.
- Influence claim outcomes or payouts.
All decisions remain with the carrier.
How to Request Claim Updates
For claim status updates or general claim-related questions:
- Email claims@teqmobility.com
- Include relevant details such as:
- Vehicle information
- Claim reference number if available
- A clear description of your request
TeqMobility will help route the request to the insurance carrier when appropriate.
Important Clarification
- Claims are governed by carrier-issued policy terms, conditions, and exclusions.
- Timelines and outcomes are set by the carrier.
- TeqMobility cannot override or expedite carrier decisions.